This process may seem complicated, but we've only covered the basics here. If you authorize the shipping company to leave the delivery without a signature, Empire Outdoor Living cannot be held responsible for any damages that occur during delivery. The delivery is made with a semi-truck equipped with lift gate services, and the shipment is left at the curb. Some carriers will call you to schedule a delivery window, while others will deliver the shipment to a location closest to your residence that is reasonably accessible (with the goal of delivering as near to a garage door as possible).įor carriers that schedule delivery appointments: Carriers that schedule delivery appointments require you to be present for delivery and provide your signature.Most freight products are shipped on a pallet.To ensure a smooth delivery, it's crucial to be fully prepared and aware of any requirements well in advance of the delivery date. It's essential to keep in mind that larger items and orders are shipped through freight which is a little more complex than shipping smaller parcels. After your purchase has been shipped, you can expect it to arrive within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.This item typically leaves the warehouse within 3-5 business days. In most cases, we are able to refund the full order amount minus the shipping costs for the return. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). E mail us as soon as possible at with your order number, a brief description, and a photo of the item’s condition. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. You can always contact us for any return questions at and Issues Items sent back to us without first requesting a return will not be accepted. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If the item is received defective, damaged, or is incorrect - you have 14 days from date of delivery to notify On the Patio in order to receive a full refund. Please email us as soon as possible your order number and photos of the item’s condition. Original and returning shipping costs are non-refundable. On the Patio will refund 90% of the price of the product. We accept returns up to 30 days after delivery if the item is unused and in its original condition. The 304 stainless steel control box provides a heavy-duty weather-resistant cover to protect the valve and features two built-in brass 1/2-inch male flared inlet and outlet fittings. The manual rotary timer can be set for up to 3-hours and anywhere in between and mechanically counts down until shutting off the gas. The manual shut-off timer connects directly into the gas line in order to provide automatic control of the appliance connected at the end of the gas line. Gas Connection Box with Quick Disconnect & 3-Hour Timer provides a high-quality safety solution for any gas appliance.
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